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Lessons in Customer Experience: Learning from Disruption in the Comms, Media & Technology Industries

In this session, we'll dive into subscription business models that have disrupted the Comms, Media & Technology industry, especially as we think of entertainment and streaming services. We'll go through the entire customer lifecycle to explore where brands are excelling, where they can improve, and how we can take these learnings to apply to everyone providing a service to their customers--regardless of industry.