Retail + CPG

We help top retail + CPG brands connect with their customers using Salesforce.

  • Journey Lookbook

    Journey Lookbook

    We help our customers create journeys every day — from simple to complex, spanning across many industries from retail to financial services. We created this lookbook to provide a behind-the-scenes...

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  • 8 Ways Retail Marketers Can Keep Customers Happy Despite Supply Chain Issues

    8 Ways Retail Marketers Can Keep Customers Happy Despite Supply Chain Issues

    Learn how marketers can beat supply chain delays with 8 digital marketing strategies that will keep customers informed and happy.

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  • Crawl-Walk-Run with Interaction Studio37:18

    Crawl-Walk-Run with Interaction Studio

    Learn about Iovate's overall marketing goals and an overview of the marketing team, their personalization approach, Interaction Studio use cases and implementation process

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  • The Power of Personalisation38:41

    The Power of Personalisation

    Personalisation doesn’t have to be hard. We’re not saying it’s easy, but with the right tools, a solid strategy, and a proper roadmap in place, you can continuously optimise your personalisation...

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  • Innovation Series: Interaction Studio - Retail/Ecommerce1:25

    Innovation Series: Interaction Studio - Retail/Ecommerce

    This video shows how an online retailer used Interaction Studio to speed up their time to conversions for new customers. Their solution resulted in a 54% increase in email opt-ins.

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  • A Marketer's Guide to Holiday Planning (2021)

    A Marketer's Guide to Holiday Planning (2021)

    The holiday season is fast-approaching, meaning it's time for mega sales, festive holiday marketing campaigns, and most importantly, this holiday marketing planning guide.

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  • Next Level Personalization: Unlocking The Power of Interaction Studio

    Next Level Personalization: Unlocking The Power of Interaction Studio

    Gartner estimates that 63% of digital marketing leaders said they struggle with personalization, and they estimate that 80% would abandon their personalization efforts by 2025 due to lack of ROI...

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  • Getting Your Data in Shape: 3 Ways Equinox Took Control of Their Data in Marketing Cloud

    Getting Your Data in Shape: 3 Ways Equinox Took Control of Their Data in Marketing Cloud

    Learn how Equinox worked with Lev to take control of their data, and created a better experience for their members.

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  • 4 Holiday Shopping Predictions for Retail Marketers

    4 Holiday Shopping Predictions for Retail Marketers

    We made four predictions about what retail marketers should be focused on this holiday shopping season.

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  • Loyalty Programs 101: Creating Value for Customers

    Loyalty Programs 101: Creating Value for Customers

    Loyalty programs are a valuable tool in a marketer’s toolkit, and when executed well, not only keep customers happy, but drive sustainable customer growth.

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  • A Marketer's Guide to Holiday Planning (2020)

    A Marketer's Guide to Holiday Planning (2020)

    If 2020 has taught us one thing, it’s that we are resilient. As marketers, we have had to embrace changes and lean into being creative and nimble. We hope this guide arms you with insightful data...

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  • 4 Ways Retailers Can Create Frictionless Commerce for Customers

    4 Ways Retailers Can Create Frictionless Commerce for Customers

    Creating frictionless commerce is always a valuable tool for retailers, but now that there are more eyes online and clicks on your site it can make or break your business.

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  • From Bricks to Clicks: How Retail Marketers are Leaning Into Digital Engagement32:51

    From Bricks to Clicks: How Retail Marketers are Leaning Into Digital Engagement

    These are challenging times for the retail industry. The experience for both the customer and the retailer have changed dramatically due to COVID-19. Now is the time to examine your digital marketing

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  • Uncovering Opportunities in Retail with Preference Centers

    Uncovering Opportunities in Retail with Preference Centers

    Preference centers allow digital retail marketers an opportunity to enhance their online brand presence, by aligning their digital marketing with current customer shopping behavior.

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  • 2019 Holiday Planning Guide

    2019 Holiday Planning Guide

    This eBook has a month-by-month checklist and includes tips and tricks on boosting email engagement, increasing conversions, and delivering an incredible customer experience for the holiday season...

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  • A Seriously Sweet ROI: How a Regional Grocer Used Birthday Email Journeys

    A Seriously Sweet ROI: How a Regional Grocer Used Birthday Email Journeys

    How a regional grocer leveraged a birthday email journey to treat their customers to a sweet treat and provide a delightful customer experience using Salesforce Marketing Cloud

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  • How to Pull Off Sponsored Emails Without Annoying Your Customers

    How to Pull Off Sponsored Emails Without Annoying Your Customers

    Sponsored emails (or “Graymail”) can be a great way to partner with like-minded brands to reach new audiences, but it can be hard to get them right without annoying your customers. Wondering what...

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  • Preference Centers 101

    Preference Centers 101

    When you understand what preference centers are and how to use them strategically, they can be hugely impactful and lead to the retention of your customers.

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  • 2018 Holiday Planning Guide

    2018 Holiday Planning Guide

    With an earlier Cyber Week start time, this means personalization continues to be important and positively impacts sales. AI can be leveraged to continually assist brands in standing out with features

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  • Creating a 360° View of Sales Processes via Sales Cloud

    Creating a 360° View of Sales Processes via Sales Cloud

    By standing up a Sales Cloud account, the company gained the ability to track the sales cycle for each customer from pre-sales to fulfillment. This gave them easy access to pull reports and analyze...

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