Jared Baker

  • The SubscriberX Journey

    The SubscriberX Journey

    Follow a subscriber's journey across the entire customer lifecycle, and learn how SubscriberX is working behind the scenes to create a personalized and delightful experience.

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  • Amplify Change Management with In-App Guidance

    Amplify Change Management with In-App Guidance

    Having a strong onboarding and change management process is critical to the success of any implementation. Learn how Salesforce's In-App Guidance is a game changer for onboarding and training.

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  • Working From Home: Keep it Secret, Keep it Safe

    Working From Home: Keep it Secret, Keep it Safe

    When you have enabled your team to work from anywhere, don’t forget to spend some time working on your system security.

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  • Working From Home: Seamless Interactions Are An Integration Away

    Working From Home: Seamless Interactions Are An Integration Away

    Building a strong integration strategy is critical for success when you’re working from home. Learn more about the questions you should ask when planning your strategy.

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  • Working From Home: Make Your Paper Work with Document Management

    Working From Home: Make Your Paper Work with Document Management

    Paperwork is boring and a lot harder when you’re working remotely. By implementing a document management system, you’ll give your team access to the templates they need wherever they are.

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  • Working From Home: It’s Time to Chat

    Working From Home: It’s Time to Chat

    Learn how Salesforce’s Live Agent and Digital Connect solutions amp up the customer experience by helping you connect customers with the information they need.

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  • Working From Home: Dial Up The WFH Experience with CTI

    Working From Home: Dial Up The WFH Experience with CTI

    Now is the time for businesses to focus on technology solutions that drive success for remote employees, and one of the most impactful ways teams amp up their CRM experience is with CTI.

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  • How To Not &$!#% Up Your Salesforce Core Implementation

    How To Not &$!#% Up Your Salesforce Core Implementation

    Salesforce is a powerful platform that can take your business to the next level. Here are pointers to make sure the investment you make in Salesforce is well spent and will continue to drive value.

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  • Core 101: Why Salesforce’s Core Platform Is Core To The Customer Experience

    Core 101: Why Salesforce’s Core Platform Is Core To The Customer Experience

    Why CRM? At some point in the last few years, you may have heard that we have entered a new industrial era – the age of big data. No matter your industry, data is playing a larger and larger role...

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